You can return the order within 30 days of purchase. Please email firstname.lastname@example.org for a return authorization. We accept unused, unworn, and unassembled items purchased directly from FirstBIKE.com. Returns must be in original packaging and all labels still attached. Items marked “Sale” or “Final Sale” and are not eligible for return.
Once we receive your item(s), please allow 7-10 working days for us to process your refund. Refunds are processed based on the applicable items and tax charges. We do not refund original shipping charges.
If you would like to exchange an item, we are happy to assist with a return and reorder. First, email us for return authorization and ship your item(s) back to us. Once your return is in transit, please contact us to place a new order.
We provide a free return shipping label if you are within the contiguous United States. If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label.